Partner with the respective Territory Manager on sales strategies to maximize revenue with assigned and prospective accounts.
Answers incoming calls from assigned accounts to take sales orders and/or handle customer service issues.
Initiates proactive calls to established accounts in order to grow sales revenue and develop customer loyalty.
Assist accounts in the research and purchase of items that are both stocked and non-stocked by Animal Health and manufacturer partners.
Deliver excellent customer service by communicating with purchasers and utilizing reference materials, as needed, to follow through with accounts.
Assist accounts with questions or concerns while maintaining a professional and friendly attitude.
Assist accounts with the return of incorrect or damaged merchandise within the guidelines established by Animal Health and the manufacturers we represent.
Attend weekly sales meetings to keep informed on new products, changes within the industry, and changes within Animal Health.
Process orders for assigned territory.
Monitor backorder status for accounts.
May gather information regarding assigned territory or accounts and share any necessary information with TM partner.
Contact accounts to gather information, offer appropriate specials and programs, and communicate industry information that might affect or benefit the account and the Company.
Support general queue sales calls.

Associate’s degree in Veterinary Technology or bachelor’s degree in an animal health field or equivalent agricultural degree is preferred.
3 years’ experience working in a veterinary clinic or 2 or more years of progressively responsible experience in an animal health call center environment is preferred.
Displays knowledge and proficiency in explaining, selling, and administering products; refers customers to appropriate resources within the organization.
Speaks effectively in individual or group situations including appropriate nonverbal communications.
Is customer oriented, sensitive, and responsive to customer needs and priorities; establishes effective working relationships with customers and gains their respect and loyalty.
Demonstrates the ability to respond quickly to changes in day-to-day operations as it relates to department priorities.
Develops work objectives and action plans for self; establishes realistic priorities, personal checkpoints, and performance indicators.
Strives to achieve organizational and individual performance goals; willingly expends extra effort when necessary to get the job done.

Customer Engagement Representative – Companion Animal

Key skills