Help Desk Associate

Role Overview

• Deliver Tier 1 technical support via phone, in-person, email, chat, and ticketing systems
• Accurately document all service interactions and resolutions
• Manage the full lifecycle of service requests
• Maintain proactive communication with users
• Promote user independence by guiding associates toward effective self-service solutions
• Diagnose and resolve routine hardware and software issues
• Perform remote diagnostics and support
• Liaise with IT vendors to coordinate service and support
• Install, configure, and update hardware and software across user systems
• Maintain accurate records of the bank’s hardware inventory
• Provide on-site support across multiple PeoplesBank locations
• Participate in a rotating on-call schedule

Requirements

• Associates degree
• One+ year(s) of experience in a technical role
• CompTIA A+ preferred
• Familiarity with Microsoft applications such as Windows Desktop Operating System – 10, 11, Windows 2016 / 2019 / 2022 Server, Active Directory, Microsoft 365

Benefits

• excellent compensation
• workplace flexibility
• competitive benefits package