Key skills
AISaaSJiraLeadershipProject ManagementStakeholder ManagementTeam LeadershipProduct ManagementCustomer SuccessSales
About this role
Role Overview
- Team leadership & development
- Manage, coach and develop an onboarding team (approx. 5–8 colleagues)
- Conduct goal-setting conversations and performance reviews
- Evolve and optimize standardized onboarding processes and best practices
- Implement new tools and automation solutions to increase efficiency
- Project and stakeholder management
- Close coordination with Sales, Product Management and Engineering
- Establish a proactive, solution-oriented escalation process
- Ensure an outstanding customer experience during the implementation phase
- Define, monitor and report relevant KPIs (Time-to-Value, churn risk, onboarding NPS)
- Derive data-driven optimization measures
Requirements
- Several years of professional experience in customer onboarding, customer success or comparable roles, ideally in a SaaS company
- Initial leadership experience (team size: 5+ employees)
- Strong affinity for process optimization and automation (e.g., Zapier, HubSpot Workflows)
- Nice to have: Experience with process automation or AI tools (Zapier, HubSpot Workflows, GPT-based automations)
- Nice to have: Strong project management skills and experience with tools such as Jira, Asana or Monday.com
Benefits
- Corporate discounts (CorporateBenefits)
- Access to various employee discounts
- Discount on gym membership
- E-learning opportunities
- Access to a mental health app: InstaHelp