Customer Support, Fleet Tech Platform
Germany
Full Time
22 hours ago
$35,000 - $45,000 EUR
No Sponsorship
Key skills
AgileCommunication
About this role
Role Overview
- Handle incoming support inquiries
- Ensure that 80% of inquiries are resolved within 24 hours
- Guide customers through the onboarding process
- Ensure that 95% of customers rate their onboarding as "satisfied" or better
- Provide excellent customer care
Requirements
- Completed commercial or technical vocational training
- Strong communication skills
- Excellent coordination abilities
- Highly developed interpersonal skills
- Analytical thinking
- Ability to work independently
Benefits
- Competitive compensation with a performance-based component
- Agile working environment with flat hierarchies
- Family-like atmosphere with fast decision-making
- Thorough onboarding and training