Configure and integrate new acquirers and payment providers into the payment orchestration environment via Corefy
Set up provider credentials, API access, routing logic, and payment methods within the platform
Create and maintain merchant accounts, ensuring accurate onboarding and production readiness
Guide merchants through technical go-live processes, including API integration and payment setup validation
Advise clients on the most suitable integration models, including Host-to-Host, hosted payment pages, and API-based solutions
Act as the primary technical contact for merchants after launch, handling integration-related incidents and operational support
Troubleshoot payment processing issues, webhook failures, routing inconsistencies, tokenisation challenges, and 3DS-related errors
Collaborate with payment providers and external partners to resolve technical incidents and minimise downtime
Monitor live integrations and proactively identify anomalies, performance risks, or configuration issues
Maintain clear technical documentation covering integrations, workflows, recurring issues, and support procedures

2+ years of experience in payments, FinTech, PSPs, acquiring, or technical merchant support environments
Hands-on experience with Corefy or similar payment orchestration platforms is essential
Strong understanding of payment infrastructure concepts, including H2H integrations, APIs, hosted payment pages, 3DS, tokenisation, and webhooks
Ability to read API documentation, test endpoints, inspect payloads, and troubleshoot integration flows
Experience working directly with merchants or clients in a technical, customer-facing capacity
Excellent problem-solving and incident management skills in fast-paced operational environments
Strong communication skills with the ability to explain technical concepts clearly to non-technical stakeholders
Fluent English, both written and spoken.

Opportunity to work within a rapidly scaling international payments and FinTech environment
High ownership role with direct impact on merchant experience and platform performance
Flexible remote working model
Exposure to global payment infrastructure, acquiring networks, and modern orchestration technologies
Collaborative international team with strong operational and technical expertise
Career growth opportunities within integrations, payment operations, or technical account management
Dynamic environment where your ideas and technical input directly influence processes and scalability

Integration Manager – Customer Support

Key skills