Serve as the main point of contact for assigned publisher accounts.
Prepare and execute contracts for the client base.
Conduct weekly, bi‑weekly, or ad‑hoc meetings with client stakeholders.
Ensure client satisfaction through proactive communication and timely follow-up on all open items.
Maintain clear documentation of client processes and requirements.
Manage ad serving troubleshooting for the Brazil client base.
Handle all incoming requests via the workflow management system.
Create and manage internal tickets and communications with Google.
Traffic high-value or complex requests and support ad‑hoc operational projects.
Monitor SLA compliance, regularly review pending cases, and drive timely resolution.
Train trafficking team members on client requirements, workflows, and technology.
Collaborate with Team Leads to resolve client issues and operational red flags.
Review KPIs with the team and provide development feedback.
Escalate workload balance, skill gaps, and operational risks to management.
Partner with Technical Support to update training materials and documentation.
As a secondary role, serve as backup to other Client Services members.

Client Service Specialist

Key skills