RecruityardRemote
Technical Support, Italian
Portugal
Full Time
31 minutes ago
$1,520 - $1,880 EUR
No Sponsorship
Key skills
CommunicationSales
About this role
Role Overview
- Provide remote technical support to users via chat, phone, and email.
- Guide customers through technical troubleshooting, setup, and feature navigation.
- Offer pre
- and post-sales technical support to help users maximize platform benefits.
- Handle inquiries about software bugs, system performance, and functionality.
- Escalate unresolved issues to higher-tier support when necessary.
- Document all interactions and resolutions in the system.
- Ensure timely, clear, and customer-focused communication.
Requirements
- Fluency in Italian and English (mandatory).
- Solid sales experience and strong communication skills.
- Tech-savvy with the ability to learn new systems and tools quickly.
- Customer-oriented mindset with strong problem-solving abilities.
- Prior experience in technical support is highly valued but not required.
Benefits
- Basic Salary: EUR 920.00 gross/month
- Performance Bonus (up to): EUR 360.00/month
- Language Allowance (Italian + English): EUR 250.00/month
- Meal Allowance of EUR 10.20 per day worked
- Assiduity Allowance: EUR 110.00/month
- Flex Work Allowance: EUR 60.00/month
- Full training provided and paid.