Technical Support (Onsite)

Job Title:

Technical Support (Onsite)

Location:

Salem, VA

Duration:

6 months

Pay Rate:

$20/hr on W2 all inclusive

Interview Process:

In Person Only

Note:

*candidates local to the Roanoke/Salem, VA area required
*candidate will be required to work ONSITE daily M-F 8-5pm, NO exceptions, working with end users within the assigned district
*MUST possess a valid driver's license and have a clear driving history - will drive state vehicle

Job Description

Position will primarily focus working with field staff with new technology and support of devices. Work with staff to be innovative with technology to perform daily job functions.

Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite (online) and MS Teams. Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices. Ability to communicate effectively verbally and in writing with individuals and groups. Experience working with help request tracking and reporting tools. Strong Customer Service skills that include a “customer first” attitude. Position is responsible for agency-specific end user support throughout District. Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues.

Top Skills & Years of Experience

Required/Desired Skills

Skill

Required /Desired

Amount

of Experience

Extensive skill with use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office, Office 365 and MS Teams

Required

5

Years

Skill in troubleshooting tools and managing desktop and laptop computers as well as wireless devices

Required

5

Years

Ability to communicate effectively verbally and in writing with individuals and groups

Required

5

Years

Experience working with help desk request tracking and reporting tools

Required

5

Years

Strong Customer Service skills that include a "customer first" attitude

Required

5

Years

Provide computer training for field staff

Desired

0

 

Knowledge of computer/mobile device applications and how they operate in an enterprise environment.

Desired

0

 

Experience with creating training documentation.

Nice to have

0

 

Recruiter Details:

Kris : 

Lokesh : Eight three two - Nine nine zero -Two four two six

Sameer : Seven one nine – two three nine – Five five five five