Bilingual Customer Consultant, German – English

Role Overview

• Providing support to German-speaking customers via phone, email and chat
• Troubleshooting technical and account-related issues
• Guiding users through platform features and functionality
• Ensuring an excellent customer experience at every interaction
• Gathering customer feedback to support service improvements

Requirements

• Fluent German and English (C1/C2 level)
• Previous customer support experience is a plus
• Strong communication and problem-solving skills
• Ability to work in a fast-paced digital environment
• Customer-focused mindset

Benefits

• Health insurance
• Multicultural and international environment
• Career development opportunities
• Permanent contract after 6 months
• Flex Work Allowance: €60
• Meal Allowance: €10.20/day (≈ €214/month)