Strategic thinking around the brand and its DNA: objectives, target audiences, messaging, tone, KPIs and platforms to prioritize
Development of the editorial strategy: determine and produce the content to be published
Creation of a Community Management guide: which response for which situation?
Visual enhancement of Instagram, Facebook, etc.
Moderation of comments and private messages
Assign messages to the customer service team
Moderation of customer reviews
Moderation of live streams
Posting Stories, Reels and TikTok videos
Produce reports and analyze the impact of measured performance
Daily monitoring: research of content and trends
Collaborate with our creative production team to create original content
Design and organize special campaigns to grow and retain the community
Possibility to assist the manager with influencer advertising campaigns
Various administrative tasks

Currently pursuing a degree (2-, 3
or 5-year program) in Communication / Digital Marketing
Impeccable writing skills (spelling, grammar, syntax)
Strong web culture (social media usage, TikTok trends, memes, pop culture…)
Filming and editing Stories, Reels and TikTok videos
Familiarity with social content design tools (Canva, Illustrator, Photoshop, etc.) is a plus
Video editing skills are a plus
Fluent spoken and written English is a plus

Community Manager Intern

Key skills