Client Relationship Manager

Role Overview

• As Client Relationship Manager, you will be responsible for managing and developing a portfolio of clients, acting as a key point of contact for non-legal and administrative matters.
• Working closely with internal stakeholders and senior leadership, you will focus on delivering a high standard of client service, strengthening long-term relationships and identifying opportunities to support portfolio growth and cross-functional collaboration.

Requirements

• Manage and maintain a portfolio of clients, ensuring high levels of service, responsiveness and client satisfaction
• Act as a key point of contact for non-legal and administrative client matters, including compliance support, billing queries and portal assistance
• Build strong, trusted relationships with clients through proactive communication and excellent client care
• Support compliance with internal KYC/CDD processes, statutory requirements and accounts receivable management across the client portfolio
• Work closely with senior stakeholders to identify opportunities for portfolio growth and cross-selling of services
• Support the coordination and distribution of marketing materials and client communications
• Collaborate with internal marketing and business teams on client engagement initiatives and events
• Contribute to wider business projects and operational initiatives as required

Benefits

• Experience within a relationship management, client services, business development or professional services environment
• Strong organisational and administrative skills, with the ability to manage multiple priorities and deadlines
• Excellent interpersonal and stakeholder management skills, with confidence interacting with clients and senior professionals
• Strong written and verbal communication skills
• Commercially aware, with a good understanding of professional services and client relationship management
• Analytical and process-oriented mindset, with the ability to work effectively in fast-paced environments
• Highly trustworthy and capable of handling confidential information with discretion
• Proactive and self-motivated, with the ability to work independently and collaboratively
• Strong digital proficiency across Microsoft Office applications, including Excel, PowerPoint and Outlook
• Undergraduate degree or equivalent professional experience preferred