Senior HR Manager

Role Overview

• Support recruiting efforts across all roles, partnering with the COO and department heads on hiring needs
• Manage the hiring process end-to-end: job postings, candidate coordination, interview scheduling, offer logistics, and onboarding handoff
• Manage and direct contract recruiters, setting clear KPIs and holding the function accountable to targets
• Build and maintain a strong employer brand and candidate pipeline in a competitive talent market
• Own and drive the company's eNPS (Employee Net Promoter Score) program — design survey cadence, analyze results, identify themes, and build action plans that actually move the needle
• Translate eNPS and engagement data into concrete recommendations for leadership, with clear owners and timelines
• Partner with the COO to develop and execute a retention strategy for key talent, with particular focus on flight-risk identification and proactive intervention
• Support employee onboarding to accelerate time-to-productivity and set new hires up for long-term success
• Champion a high-trust, high-performance culture across remote and in-person team members
• Maintain HRIS integrity and own all HR data reporting: headcount, attrition, engagement trends, and workforce metrics
• Oversee employment lifecycle administration, including onboarding, offboarding, role changes, and leave management
• Ensure compliance with Canadian employment standards across all provinces where employees are located
• Support payroll coordination and benefits administration in partnership with Finance and external providers
• Bring a critical eye to existing HR processes and surface concrete recommendations to the COO on where the function can improve
• Actively seek out opportunities to streamline workflows and introduce better tooling, including AI-assisted solutions where they add genuine value
• Grow into broader ownership of people programs over time, commensurate with demonstrated impact

Requirements

• 7+ years of HR experience in a generalist or HR operations role
• Demonstrated experience owning eNPS, engagement surveys, or equivalent culture measurement programs
• including turning results into action
• Track record of influencing senior leadership on people strategy; comfortable presenting data and recommendations to a COO or CEO
• Deep knowledge of Canadian employment law and multi-provincial HR compliance
• Experience with HRIS platforms (BambooHR, Rippling, Workday, or similar) and ATS tools
• Data-literate: you track metrics, build dashboards, and let the numbers guide decisions
• Excellent judgment and discretion
• you handle sensitive situations with maturity and care
• Thrives in a lean, fast-moving environment where structure isn't always pre-built
• Hands-on experience deploying agentic AI solutions to HR workflows
• Background in gaming, tech, or consumer mobile
• you understand creative, product-driven cultures
• Experience building or restructuring a People function from the ground up
• CHRP or CHRL designation

Benefits

• Comprehensive health and wellness benefits
• Generous PTO and holidays