Senior Customer Solutions Engineer

Role Overview

• Act as a trusted technical advisor for Arpio customers through all stages of their lifecycle including implementation, disaster recovery planning, and failover testing
• Improve customer experience by participating in onboarding meetings, account reviews, and other sessions where you contribute expertise on technical topics.
• Cultivate a deep understanding of customer environments, as well as their resilience goals in AWS & Azure, so as to provide clear and proactive technical guidance to ensure success.
• Become an Arpio product expert; advising customers on the best ways to deploy the Arpio solution based on their unique requirements.
• Leverage your product knowledge as well as your expertise in cloud and hybrid cloud engineering, networking, and resilience strategies to deliver timely and organized solutions for customers.
• Serve as a technical voice of the customer in the product engineering lifecycle.
• Identify and document product gaps to promote customer retention and satisfaction.
• Accurately capture customer feature requests; collaborate with product and engineering stakeholders to define scope and relative priority.
• Assist with technical troubleshooting and escalations of reported issues promptly and persistently.
• Contribute to the Arpio customer base through knowledge-sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping iterate on best practices.
• This role may require occasional travel to attend meetings with customers, conferences, and other industry events.

Requirements

• 10+ years of experience in a technical, customer-facing role at companies in similar spaces, with a demonstrated track record of success
• Deep cloud expertise, with knowledge of how to set up and deploy common environments
• Microsoft Certified: Azure Solutions Architect Expert or equivalent experience
• Working knowledge of Active Directory
• Working knowledge of Kubernetes/EKS
• Experience configuring & troubleshooting cloud and hybrid networking technologies; ability to dive into details around common topics such as DNS, routing, and connectivity
• Passion for collaborating with customers to understand their use case
• Skilled at getting to the core of a customer problem and developing the best solution to meet their needs
• Strong communication skills with an ability to meet customers at their technical level, taking complex concepts and making them easily understood
• Comfort with the fast-paced, ambiguous nature of an early stage company
• US resident

Tech Stack

• AWS
• Azure
• Cloud
• DNS
• Kubernetes

Benefits

• Fully employer-paid health benefits; 75% employer-paid dental, vision, and life insurance; 75% employer coverage for dependents
• For fully remote employees a $125 home office stipend or company-subsidized co-working membership
• Unlimited PTO
• Small, collaborative team environment
• Opportunity to work on the cutting edge of cloud technology