Own and drive cross-sell, upsell, and renewal revenue across all Cordance business units
Develop and execute a portfolio-wide expansion strategy across multiple industries and product lines
Identify and prioritize high-impact growth opportunities within the existing customer base
Align go-to-market teams across business units to drive coordinated account strategies
Break down silos and establish consistent processes for identifying and executing expansion opportunities
Ensure clear ownership, accountability, and collaboration across teams
Oversee renewal strategy and execution to maximize retention and reduce churn
Improve adoption, engagement, and long-term value realization
Build and manage expansion pipeline, with accurate forecasting across products and business units
Partner with Product and Pricing teams to refine packaging, bundling, and pricing strategies that enable expansion
Ensure visibility into customer data, usage, and expansion signals across platforms
Build and lead a high-performing expansion organization (account management, renewals, or hybrid roles)

10–15+ years of experience in revenue leadership roles (e.g., expansion, account management, customer success, or sales)
Experience within a software/SaaS environment
Proven track record of driving net revenue retention through cross-sell, upsell, and renewals
Experience operating across multiple products, business units, or industries
Demonstrated success navigating complex organizational structures and aligning diverse stakeholders
Strong analytical, forecasting, and pipeline management skills
Experience building and scaling high-performing revenue teams
Experience designing and implementing scalable playbooks, operating cadences, and cross-functional workflows
Bachelor’s degree required.

Comprehensive Health Coverage: Coverage begins on your first day of employment.
401K Plan (US): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested.
RRSP (CAN): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested.
Flexible PTO: Enjoy uncapped paid time off to balance your work and personal life.
12 weeks paid leave for all employees.
Monthly Stipend: Receive $75 USD / $140 CAD per month for phone and internet if you work remotely.
Generous Holiday Schedule: Benefit from an extensive list of holidays to recharge and spend time with loved ones.

VP, Expansion

Key skills