Lead incident management for application services, ensuring timely resolution of major incidents and Incident Management queues with minimal business impact
Drive service stability and operational excellence by coordinating across teams to restore services efficiently
Support incident lifecycle management within a global delivery model
Leverage ITSM practices, monitoring tools, and automation to improve incident response
Collaborate with stakeholders and technical teams to enhance service reliability and customer experience

Bachelor’s degree in Computer Science, IT, or related field
5–10 years of experience in Incident Management or Application Support
Experience in handling major incidents (P1/P2) and Incident Management
Managed a reasonably sized team (5-15 FTEs) across locations, in an onshore-offshore model
Good understanding of ITIL / ITSM practices
Exposure to enterprise applications or SaaS platforms
Experience in cloud or distributed environments is a plus

Senior TechOps, Insurance, Incident Management

Key skills