Lead client onboarding and training sessions to ensure a smooth implementation and strong adoption of the platform.
Act as the main point of contact for clients, providing technical guidance, troubleshooting support, and tailored recommendations.
Build and maintain strong relationships with stakeholders by understanding their business goals and challenges.
Manage client-facing projects, coordinating cross-functional teams to ensure timely delivery and an excellent customer experience.
Partner with Sales teams to support renewals, identify upsell and cross-sell opportunities, and contribute to revenue growth.
Advocate for customer needs internally by collaborating with Product, Engineering, and Sales teams to improve the client experience.
Proactively engage with clients to maximize product usage, satisfaction, and long-term success.
Monitor customer performance metrics, prepare reports, and share insights, success stories, and case studies to demonstrate business impact.

2+ years of experience with a strong background in Customer Success, Account Management, and Project Management within the SaaS industry, based in LATAM or Philippines.
Bachelor's degree or equivalent experience.
Technical degree (Computer Science, Engineering, Information Technology, etc.) a plus
Proven experience (2+ years) as a Customer Success Manager, Account Manager, Project Management or similar role in the SaaS industry.
Strong technical aptitude and the ability to quickly understand complex software solutions.
Exceptional communication skills
Exceptional Sales skills
Problem-solving mindset and the ability to troubleshoot issues and collaborate with internal teams to resolve them.
Empathetic and customer-focused attitude, dedicated to ensuring client satisfaction and success.
Analytical skills to interpret data and identify trends to drive customer engagement and retention strategies.
Experience with CRM and customer success platforms.
Experience using HubSpot is a plus.
Certifications in customer success or relevant technical fields are a strong asset.
Experience working on remote teams
Collaborative approach to problem solving
Ability to organize yourself in a remote work environment

Customer Success Manager

Key skills