Senior Customer Success Manager- US (East Coast)

Dexory is redefining warehouse automation through AI, robotics, and real-time data. As a Senior Customer Success Manager, you will ensure customers derive maximum value from the DexoryView platform by acting as a strategic advisor and relationship manager, helping clients onboard, adopt the platform, and achieve measurable business outcomes.

Responsibilities:

• Lead customer onboarding, acting as the primary point of contact to ensure a smooth and value-driven implementation process
• Develop strong, trusted relationships with key stakeholders at all levels, understanding their strategic goals and aligning DexoryView’s capabilities accordingly
• Deliver customer training and workshops onsite and virtually, ensuring teams are confident using the platform and fully understand its benefits
• Create and manage Success Plans for customers, mapping business goals to platform usage, with clear KPIs and milestones
• Monitor account health through usage data, feedback, and engagement signals to proactively address risks and drive retention
• Own customer renewals and upsell opportunities, identifying ways to expand usage and advocate for new features that meet evolving needs
• Collaborate with Sales, Product, and Engineering teams to ensure the customer voice is represented and customer outcomes are delivered
• Gather and report customer feedback, using insights to shape ongoing product development and customer enablement strategies

Requirements:

• Proven experience in a Customer Success, Solutions Engineer, or Commercial post-sales role, ideally within a SaaS or data-driven technology company
• Strong commercial acumen with a track record of driving renewals, expansions, and long-term account growth
• Excellent communication and presentation skills, capable of engaging technical and non-technical stakeholders
• Comfort working with data-driven insights – able to interpret and explain high-level warehouse or operational metrics and trends
• Experience in delivering onboarding, training, and customer-facing workshops, both in person and virtually
• Highly proactive, organised, and able to manage multiple client relationships and priorities simultaneously
• Willingness to travel frequently across North America to support client relationships (estimated 1+ day/week)
• Work comfortably with dashboards and back-end systems to track usage trends, guide data-driven conversations, and assist customers in interpreting operational insights, fixing deployment issues, trouble shooting problems
• Fluent Spanish speaking skills would be desirable