Customer Success Manager, PSA Verified (Remote - West Coast)

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. As a PSA Verified Customer Success Manager, you will play a vital role in the PSA Verified repack ecosystem, working directly with clients to maintain and expand their repack business while ensuring operational readiness and addressing any issues.

Responsibilities:

• Maintain acquisition and delivery schedules for repack customers post-launch
• Forecast future client orders for Vault Operations readiness
• Create check-ins for each client to maintain progress towards each series
• Highlight new opportunities for product growth with each client
• Suggest target high-value inventory to build around repack series
• Coordinate with client to adjust PSA offers campaigns to match inventory pacing needs
• Monitor social media on audience feedback for each product
• Review with Vault Operations team on all box supply refill needs
• Work with data team to monitor client health
• Work with finance and accounting to align on client reporting and invoicing
• Catalog common production issues and partner with your manager to improve workflows aimed at limiting the number of issues
• Collaborate with the Vault Operations team as needed to review and improve ingestion and logistical processes, clarifying any discrepancies or issues

Requirements:

• Familiarity and prior experience with standard concepts, practices, and procedures within the fulfillment ecosystem
• Proven ability to work independently and meet deadlines
• Passion for customer experience with a demonstrated track record of going above and beyond to create excellent customer experiences
• Strong attention to detail along with excellent research skills
• Strong organizational skills and the ability to manage multiple tasks simultaneously
• Strong understanding of Google Sheets, Docs and similar tools
• Excellent written and verbal communication skills along with collaboration skills to work effectively with cross-functional teams
• Candidates must be authorized to work in the United States
• Prior experience in supply forecasting
• Familiarity for card collecting and trading, with prior experience in the field being highly desirable