Administer, maintain and support Salesforce (Sales and Service Cloud), ensuring systems are reliable, secure and meet service expectations.
Design and deliver enhancements including automation, reports and new functionality.
Act as a bridge between business stakeholders and technology, translating requirements into effective solutions.
Monitor, troubleshoot and resolve issues, contributing to continuous service improvement.
Work within change and release processes to ensure safe and controlled system updates.
Support users and promote best practice to improve adoption and user experience.

Previous track record of Salesforce platform administration, including building and configuring custom objects and process automation.
Salesforce Admin certification.
Knowledge and experience of developing sites in Experience Cloud.
Experience of installation and configuration of third-party applications within the Salesforce platform.
Experience of stakeholder management.
Knowledge and understanding of the principles of information security and data protection.
Must be a self-motivated individual with the ability to work unsupervised.
Able to document requirements and work with business analysts as required.
Ability to assess the impact of new requirements.
Good verbal and written communication.

29 days annual leave PLUS bank holidays, with up to 5 additional days for continuous service and option to buy or sell leave.
Gain professional qualifications and excellent training/development opportunities.
Flexible maternity, adoption, and paternity packages.
Pension with up to 7% employer contribution with included life assurance cover.
Staff discount and Blue Light Card eligibility with 15,000 national retailer's discounts.

Salesforce Analyst

Key skills