AI Transformation Leader

Role Overview

• Lead the execution and coordination of the organisation’s AI Transformation Plan across the business.
• Ensure transformation activities remain aligned with agreed maturity assessments, portfolio objectives, and business priorities.
• Coordinate AI transformation activities across departments to identify practical opportunities for AI-enabled improvement and operational efficiency.
• Maintain tracking and reporting of AI initiatives, including delivery momentum, risks, dependencies, and blockers, escalating issues where required.
• Engage with and support portfolio-level AI transformation activities, including AI assessments, reporting, progress reviews, forums, peer groups, and related transformation initiatives as required.
• Support staff and leaders through the transition to AI-enabled ways of working by providing practical education, training, guidance, and hands-on support.
• Work with teams across R&D, product, sales and marketing, customer care, and operations to identify, trial, adopt, and embed practical AI tools and workflows that improve efficiency, quality, delivery, and operational effectiveness.
• Establish practical AI working standards, governance expectations, and usage guidance to support safe, consistent, and effective adoption across the business.
• Ensure appropriate documentation, controls, reporting, and oversight are maintained for AI-related initiatives and activities.
• Reinforce responsible AI usage and ensure AI practices remain aligned with organisational security, compliance, risk management, and ethical expectations.

Requirements

• High level of AI literacy, including practical exposure to AI-enabled tools, copilots, automation platforms, agentic AI workflows.
• Demonstrated experience leading or coordinating business transformation initiatives involving technology, operational change, process improvement, or new ways of working.
• Proven ability to translate strategic direction into executable plans, with clear prioritisation, delivery coordination, progress tracking, and stakeholder reporting.
• Experience working across multiple business functions and influencing outcomes without direct authority, including building alignment with senior leaders, operational teams, and technical stakeholders.
• Strong understanding of change management principles, with the ability to build confidence, reduce resistance, and support teams through evolving ways of working.
• Ability to think systemically across people, process, technology, governance, and operational impact when designing and implementing change initiatives.
• Strong communication and facilitation skills, with the ability to explain complex concepts clearly to both technical and non-technical audiences.
• Experience operating in environments with ambiguity, evolving priorities, and emerging technologies while maintaining delivery momentum and organisational alignment.
• Understanding of governance, risk, security, compliance, and responsible technology practices, specifically in relation to AI adoption.

Benefits

• Competitive compensation
• Comprehensive benefits package
• Opportunity to learn from industry experts