Own and grow a portfolio of existing customers across our product suite.
Strengthen customer partnerships, expand product adoption, drive renewals, and identify opportunities to deliver additional value.
Work closely with Customer Success to maximize customer outcomes, reduce churn risk, and support long term account growth.
Drive upsell opportunities through license expansion, additional modules, feature adoption, and service enhancements.
Identify and execute cross sell opportunities by introducing complementary products and solutions.
Develop and maintain strategic account plans that align INNERGY solutions to customer priorities.
Understand customer business objectives, operational challenges, and growth opportunities.

3+ years of experience in account management, sales, or customer success within SaaS, ERP, or CAD/CAM industries.
Strong business acumen, with the ability to understand and align with a customer's strategic goals by leveraging financial reports and market data.
Proven success meeting and exceeding quotas through upselling and cross-selling.
Experience with contract negotiations, renewals, and license model management.
Strong collaboration and communication skills to work effectively across sales, support, product, and success teams.
Comfort discussing technical workflows and solutions with customer stakeholders in operations or production.
Familiarity with CRM systems and forecasting tools (Hubspot, Dynamics, Salesforce, etc.).
Strong understanding of the manufacturing, woodworking, or millwork industry is a plus.

Account Manager

Key skills