Senior Community Engagement Lead

Role Overview

• Set a clear Community Leader engagement strategy and initiatives, and establish measurable goals that optimize for impact on Leaders and other critical host groups
• Develop and maintain key communication channels to engage and recognize our key host segments, including Community Leader Summits, Leader hub, Toolkits, office hours, AMAs.
• Develop new programs and initiatives to empower Leaders and foster host-host connection
• Drive and own editorial calendar for all communications impacting Community Leaders at global and local level, leveraging this to drive strategic communications
• Own and develop the playbooks, guidelines, and resources to reduce operational burden off Community Managers in field across Community Leader summits and toolkits.
• Create financial and operational efficiencies across all engagement initiatives and programs, including owning and managing the events budget
• Define and measure engagement success across all engagement channels and initiatives regionally and globally.
• Analyze and report on Global Leader Community to inform broader strategy.
• Establish scalable mechanisms to gather feedback from Community Leaders regularly to improve and iterate on the program.
• Closely align with Host Education and Host Comms team to ensure cohesion of strategies.
• Partner closely with the Supply and Revenue Operations team to scale the impact of Host Forums and Community Leader summits globally.
• Manage Leader sentiment survey strategy, including: content, distribution, analyzing and reporting on the results to inform potential new opportunities.
• Lead and/or support ad-hoc program management of key Community programs. Identify areas of opportunity for potential investment or incubation; manage strategic pilots and business programs as appropriate

Requirements

• Senior leader with 12+ years of related work experience, particularly in Consulting, Strategy, Product management, Finance, Business planning or Operations roles
• Track record of leading large scale, high impact, cross-functional efforts and drive projects from ideation to strategy and implementation at the Executive level
• Prior experience Process management
• Experience with designing, implementing, and improving effective and efficient work processes
• Demonstrated ability to manage multiple work streams and deliverables in a matrixed organization structure
• Deep connection to Airbnb’s mission and passion for creating Connection and Belonging
• Strong analytical, data, and troubleshooting skills.
• Excellent written and oral communication skills.
• Creative problem solver. Able to identify real obstacles and viable solutions.
• Outcome-oriented. Not reactionary, articulates the desired outcome and works collaboratively to create a path to achieve it.

Benefits

• This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.