The 3PL Region Manager acts as the high-level 'bridge' between iHerb and its external logistics providers across a specific geographic territory
Responsible for daily operations and coordination with partners and internal stakeholders
Own day-to-day performance of 3PL partners across assigned region
Ensure SLA/KPI adherence (inbound, fulfillment, inventory accuracy, returns)
Hold 3PL partners accountable through regular performance reviews and metrics tracking
Act as primary escalation point for operational issues
Monitor inventory and order processing across iHerb and 3PL partners systems to ensure alignment
Partner with internal teams (Inventory Planning, Marketing, Engineering, Ops) to align execution with business needs
Lead labor and space planning with 3PLs to support promotions and peak periods
Conduct site audits to ensure safety, process adherence, and inventory controls
Liaise with regulatory bodies as needed for regional operations
Identify and implement process improvements across systems and operations

Generally requires a minimum of seven (7) years of supervisory experience within a multi-shift distribution center
E-Commerce and 3PL management experience is highly desirable
Strong communication skills in English (Arabic in MENA)
Proven ability to manage cross-functional stakeholders and external partners
Analytical mindset with ability to interpret data and drive decisions
Strong problem-solving and decision-making skills
Ability to manage multiple priorities in a fast-paced environment
High attention to detail with strong operational execution and follow-through
Experience presenting to senior stakeholders
Self-starter with strong ownership and accountability
Proficient in the use of Microsoft and Google Suite (Sheets, Doc, Slides, Excel, Word, PowerPoint)
Bachelor’s degree in Business Administration, a related discipline or equivalent additional experience required

3PL Region Manager – MENA

Key skills