Senior Manager, Enterprise Technology

Role Overview

• Lead, coach, develop, and performance manage a distributed team of 15+ on-site IT technicians across multiple station locations
• Establish and drive a consistent support model across sites, including ticket handling, escalation paths, documentation standards, service expectations, and communication practices
• Serve as a senior point of escalation for complex, high-impact, or business-critical technical issues
• Partner closely with Enterprise Support, Infrastructure, Network, Security, Identity, and other IT teams to ensure stations are aligned with enterprise tools, standards, and operating procedures
• Partner with Media Technology, Broadcast Engineering, and station stakeholders to support and integrate broadcast-critical systems (e.g., ENPS, iNews, MAM, playout automation) across newsroom, master control, production, and related operational environments, serving as a key liaison to broadcast-adjacent teams
• Oversee end-user support services across desktops, laptops, mobile devices, peripherals, printers, collaboration tools, and other local site technologies
• Oversee operations and maintenance of the enterprise technology stack, including physical and virtual infrastructure (e.g., VMware, Nutanix), ensuring high availability, reliability, and performance
• Strengthen incident and escalation management across station support operations, driving timely resolution and clear communication during critical events
• Manage ITSM, including ticketing processes, SLA attainment, trend analysis, and continuous improvement, while designing and deploying end-to-end workflow automations across enterprise systems using modern SaaS orchestration platforms to replace manual, ticket-based processes
• Build and maintain standard operating procedures, knowledge articles, site documentation, escalation matrices, and support playbooks
• Coordinate local network and infrastructure support activities in partnership with enterprise teams, including remote hands support, vendor dispatch, and site-level troubleshooting
• Support identity and access operations in partnership with enterprise IAM teams, including troubleshooting SSO, MFA, account access, and device readiness across platforms such as Okta, and Microsoft Entra ID
• Drive asset lifecycle management across stations, including inventory accuracy, refresh planning, deployment standards, spares, recovery, and disposal
• Contribute directly as a hands-on technical leader by resolving higher-complexity issues, supporting rollouts, improving workflows, and modernizing support practices across the station footprint
• Manage vendor relationships and coordinate external support providers where needed
• Provide regular reporting to leadership on service health, recurring issues, site trends, risks, and opportunities for improvement
• Develop and manage annual capital (CapEx) and operational (OpEx) budgets, and define a multi-year technology roadmap aligned with FOX Television Stations’ business objectives

Requirements

• 8+ years of progressive experience in IT support, end-user services, IT operations, or a related function
• Proven experience leading and developing technical support teams
• Strong experience with end-user support and deskside support operations
• Experience coordinating local infrastructure support, including servers, network connectivity, endpoint environments, and vendor-supported systems
• Experience with ITSM and ticketing platforms, service metrics, SLA management, incident management, and escalation management
• Demonstrated exposure to broadcast, media, television, live production, or similarly time-sensitive technical environments
• Experience with enterprise identity and access platforms and device management environments, including technologies such as Okta, Duo, Microsoft Entra ID
• Strong troubleshooting, prioritization, communication, and stakeholder management skills
• Ability to operate successfully in a player-coach model with both leadership responsibility and hands-on technical contribution
• Ability to lead through ambiguity, drive consistency across distributed teams, and build strong partnerships with both technical and business stakeholders
• Willingness to travel to FOX Television Stations locations as needed

Tech Stack

• ITSM
• VMware

Benefits

• medical/dental/vision
• insurance
• a 401(k) plan
• paid time off
• various benefits in accordance with applicable plan documents