You will work at the intersection of engineering, customer success, and sales, helping customers maximize the value and security of our product.
Guide new customers through the full customer journey and enable them to maximize product value and security through technical demos, Proofs of Value (PoVs), email attack simulations, and onboarding.
Maintain a strong and mutually appreciated relationship with our customers and anticipate issues early on.
Manage and drive satisfactory resolutions of customer issues.
Interface with the customer as well as the product development team to identify customer needs and turn them into value-adding product features.
Analyze problems in production to find and mitigate the root causes.

Have a solid technical IT background (ideally a degree in Computer Science or similar)
Have strong German and English skills (spoken and written)
Bring 2+ years of relevant work experience, ideally in a customer-facing role
Proficiency in Basic programming/scripting skills (e.g., Python, JavaScript, or Bash)
Experience with tools like Postman, Git, or similar debugging tools
Possess strong analytical and problem-solving skills
Are able to quickly learn and adapt to new technologies and environments
Enjoy working closely with customers and taking ownership
Are able to explain complex technical concepts to non-technical stakeholders
A big plus would be if you understand how email systems (SMTP) work
Have knowledge of email attack vectors and threat defense
Have experience working with Linux CLI
Understand networking fundamentals (firewalls, VPN, SSH, HTTPS, proxies)
Bonus: Docker, Grafana, Postfix, Go

Customer Success Engineer, Cyber Security

Key skills