Accounts Receivable Manager

Role Overview

• Ensure staff accurately perform billing, collections, and accounts receivable follow‑up for multiple facilities across all payer types.
• Partner closely on accounts receivable strategy, performance, and revenue cycle initiatives.
• Maintain financial integrity of daily operations through continuous monitoring of AR performance, productivity metrics, and workflow efficiency.
• Provide professional, operational, and technical guidance to AR staff; address escalated issues related to payer responses, account balances, and patient or family inquiries.
• Serve as administrator for payer portals and website access as needed to support staff efficiency and security.
• Ensure accurate capture, posting, reconciliation, and maintenance of all financial transactions, adjustments, and balances in alignment with payer mix and acuity across facilities.
• Communicate effectively with Utilization Review departments to ensure timely and accurate exchange of information impacting billing, authorizations, and denials.
• Assign and manage staff work queues through billing software; monitor progress and ensure timely completion of assigned tasks.
• Maintain ongoing communication with facility Business Office Managers to address facility‑specific AR issues and operational needs.
• Develop, implement, monitor, and evaluate AR quality assurance processes to ensure compliance with applicable laws, regulations, payer requirements, and internal policies.
• Recommend, develop, and update accounts receivable policies and procedures to support operational consistency and best practices.
• Review and approve all adjustments and refunds to ensure accuracy, compliance, and appropriate documentation.
• Attend, prepare for, and actively participate in weekly accounts receivable review calls.
• Support month‑end A/R close activities, including reconciliation, reporting, and variance resolution.
• Participate in the hiring, training, supervision, and performance evaluation of assigned accounts receivable staff.
• Conduct routine audits of collection documentation and notes to assess effectiveness, identify training needs, and address performance or corrective actions as appropriate.

Requirements

• Associate’s degree in business administration, healthcare administration, or related field from an accredited school required.
• 4 years of experience in medical billing and management required.
• 1 year of experience in behavioral healthcare required.

Benefits

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short
• and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.