Manage the AR inbox, review, prioritize, respond to daily inquiries from customers and business partners in a timely manner
Proactive collections, root cause identification, recommend escalation and solutions to customers’ accounts to receive and process incoming cash in a timely manner
Process credits owed to customers with accuracy and timeliness
Reconcile and analyze customer statements utilizing multiple systems and data sources
Become a subject matter expert of various AR and collection tools to effectively support our customers
Support the back-office team with critical tasks such as cash posting, cash application, credit refunds, and related AR activities as well as routine Business Continuity Processing
Back up local team members on critical tasks to maintain high levels of customer support
Leverages continuous improvement tools to streamline processes, eliminate waste, automate/digitalize, etc. to make them more efficient/effective
Work closely with customers and internal stakeholders to seek out performance enhancements
Notarize Manufacturer’s Certificate of Origin and other documents as needed
Approach work and team members with curiosity and support a welcoming, engaging, and respectful environment with your colleagues
Develops documentation to support analysis and improvement including business requirements, functional specifications, process maps, gap/problem analysis, etc.

Bachelor’s degree from an accredited university/college and 2-3 years' work experience OR 6 years of related experience in lieu of degree
Ability to work independently and effectively prioritize tasks in a fast-paced environment
Excellent verbal and written communication skills
Attention to details and comfortable working with customers
Ability to work effectively both within a team and cross-functionally
Excellent customer service skills and sense of urgency
Medium to Advanced Knowledge in Microsoft Office
Able to apply and successfully complete course to be an Oregon Notary

annual bonus program
401k company contribution with company match up to 6 % as well as non-elective company contribution of 3
7% depending on age
starting at 4 weeks paid vacation
15 calendar holidays
8 weeks paid parental leave
employee assistance program
comprehensive healthcare plans and wellness programs
onsite fitness (at some locations)
tuition assistance and volunteer paid time off
short-term and long-term disability plans

Accounts Receivable Analyst

Key skills