RN Medical Virtual Assistant – Care Management, Patient Coordination

Role Overview

• Conduct virtual patient assessments, including history-taking and health evaluations
• Assist in developing and organizing patient care plans
• Perform medication reconciliation and ensure medication accuracy
• Coordinate follow-ups, patient check-ins, and ongoing care needs
• Support Medicare navigation and provider research for patients
• Monitor patient progress and ensure timely documentation
• Manage patient caseloads and monthly care coordination activities
• Coordinate with patients, caregivers, providers, home health teams, and other stakeholders
• Ensure continuity of care through strong communication and organization
• Maintain accurate patient records and care documentation
• Provide scheduling and administrative support to the CEO
• Coordinate transportation and patient logistics when needed
• Support operational and executive-level tasks
• Independently manage responsibilities and proactively initiate tasks
• Utilize the company’s proprietary AI-assisted healthcare software for patient interviews, care plan structuring, and documentation workflows.
• Ensure accurate, timely, and organized documentation
• Maintain confidentiality and professionalism in all patient interactions

Requirements

• Minimum 2 years of nursing experience
• Registered Nurse (RN) preferred
• Strong clinical assessment and patient care planning skills
• Experience in care coordination, patient follow-ups, and remote patient support or virtual healthcare.
• Strong understanding of healthcare workflows and patient care systems
• Excellent English communication skills (written and verbal)
• Highly organized with strong multitasking abilities

Preferred Experience

• Care management or patient advocacy experience
• Medicare-related workflows and patient support
• Experience supporting vulnerable or high-needs patient populations
• Familiarity with healthcare technology platforms and remote documentation systems
• Experience working directly with providers, caregivers, and healthcare stakeholders

Key Performance Indicators (KPIs)

• Accuracy and quality of patient care plans
• Timeliness of follow-ups and documentation
• Strong patient coordination and communication
• Reliability, attendance, and accountability
• Ability to independently manage tasks and priorities
• Effective collaboration with leadership, patients, and healthcare teams

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.