Technical Release Manager

Role Overview

• Own the documentation, release communication, and customer-readiness process for what Hauler Hero ships
• Own the Hauler Hero help center, including how-to guides, feature documentation, FAQs, troubleshooting flows, and plain-language explanations
• Write most of the content yourself and keep documentation accurate as the product changes
• Own release communication for customers and internal teams, including customer-facing and internal release notes
• Help turn institutional knowledge into clear, findable documentation
• Build a predictable release rhythm across Product, Design, Engineering, CS, Implementation, and Sales
• Help close the gap between code working and customer experience working
• Ensure reasoning and takeaways are documented after launches
• Possibly connect release communication and documentation work to product analytics tools for better understanding of adoption and customer impact

Requirements

• 5+ years of experience writing technical documentation, ideally for B2B SaaS
• Strong writing samples or a portfolio we can review
• Experience creating customer-facing help content, release notes, internal documentation, and process documentation
• Comfort working in a fast-moving, founder-led environment where the foundation is still being built
• Strong judgment around what customers need to know, what internal teams need to know, and what can wait
• Ability to write clearly for non-technical users, including operators, dispatchers, drivers, billing teams, customer service teams, and business owners
• A testing mindset and the ability to spot unclear workflows, edge cases, broken handoffs, and customer confusion before they become support issues
• Enough organization to help run a release communication process without turning it into bureaucracy
• Comfort being the only person in your function for a period of time
• Willingness to ask direct questions and push for clarity
• Fluency using AI tools in your writing workflow. Claude is part of our daily workflow, and we expect this person to use AI thoughtfully to draft faster, pressure-test content, and reason through edge cases.

Benefits

• Opportunity to make a meaningful impact in a critical, underserved industry
• Collaborative, customer-focused environment where documentation directly improves how teams and customers work
• Competitive salary and benefits package
• Remote-first flexibility with a distributed team across the U.S.
• Paid time off and paid holidays
• Virtual team collaboration and occasional in-person company offsites