Technical Product Manager

Role Overview

• Own the product strategy and roadmap for Method’s Connect & Integrations surface.
• Lead product work across QuickBooks Online sync, APIs, integration workflows, and related customer experiences.
• Balance near-term customer needs with long-term platform, reliability, and ecosystem investments.
• Identify opportunities to expand Method’s integration ecosystem beyond today’s core accounting sync use cases.
• Translate company priorities into clear product bets, sequencing, and measurable outcomes.
• Define and improve metrics related to sync reliability, integration health, activation, support reduction, customer trust, API adoption, and retention.
• Explain complex technical investments in simple customer and business terms.
• Build alignment with engineering, design, support, success, sales, marketing, and leadership.
• Communicate tradeoffs, risks, decisions, and progress with clarity.
• Help internal teams understand how Connect & Integrations work contributes to activation, retention, customer trust, and long-term platform value.
• Build trust through strong judgment, high ownership, and consistent follow-through.
• Partner deeply with engineering on sync behaviour, APIs, data movement, edge cases, system contracts, reliability, scalability, and operational tooling.
• Clarify expected system behaviour before implementation begins, especially in complex technical workflows.
• Help the team make strong tradeoff decisions across customer impact, technical risk, support burden, and long-term maintainability.
• Write clear product requirements, technical product briefs, decision documents, and stakeholder updates.
• Ensure technical investments are connected to customer-visible value and business impact.
• Build a deep understanding of how SMB customers experience integrations, sync, errors, setup, troubleshooting, and recovery.
• Use customer interviews, support cases, sales feedback, product analytics, and incident patterns to identify high-value opportunities.
• Work with design to make complex technical workflows understandable and usable for non-technical customers.
• Ensure product decisions are grounded in real customer behaviour, not only internal assumptions.
• Use AI tools as a natural part of your product management workflow.
• Apply AI to accelerate research synthesis, customer feedback analysis, technical exploration, product specs, documentation, prototyping, and communication.
• Demonstrate strong judgment in how AI can improve speed, quality, and clarity without replacing product thinking.
• Help raise the standard for how Product at Method works in an AI-native environment.

Requirements

• Experience using AI tools to improve the speed and quality of product work, including research, analysis, documentation, synthesis, prototyping, or communication.
• Minimum of 5+ years of product management experience.
• Product management experience across at least two different companies, or a track record of shipping meaningful products across different stages of complexity and scale.
• Experience owning technical product areas such as APIs, integrations, sync systems, platforms, developer tools, data products, infrastructure-adjacent systems, or complex workflow products.
• Experience improving reliability, error handling, troubleshooting, integration health, observability, or customer-facing recovery experiences.
• Strong ability to partner with engineering on technical tradeoffs, edge cases, constraints, and system behaviour.
• A track record of improving measurable outcomes, not just shipping features.
• Strong analytical skills and comfortable using data, customer feedback, support signals, and product metrics to guide prioritization.
• Strong customer empathy, especially for non-technical users interacting with technical systems.
• Excellent critical thinking skills.
• Comfort operating as an individual contributor with high ownership and ambiguity.

Benefits

• Flexible hybrid work model
• Collaborative and social team culture
• Growth-stage company experience
• Training
• Great downtown location
• Comprehensive health benefits
• Weekly lunch credit
• High-impact product ownership
• Opportunity to shape the future
• AI-native product environment