Principal Product Manager - Agent Marketplace

BMC Helix is an innovative company focused on transforming IT organizations through AI solutions. The Principal Product Manager for the Agent Marketplace will own the product vision and strategy, ensuring marketplace health and driving user outcomes while collaborating with cross-functional teams to enhance product experiences.

Responsibilities:

• Own the end‑to‑end vision, strategy, and roadmap for the expert‑contributor product ecosystem, ensuring long‑term marketplace health, scalability, and value creation
• Lead product strategy for a dynamic, multi‑sided marketplace, balancing supply and demand, improving operational efficiency, and driving high‑quality user outcomes
• Build and optimize core marketplace features through structured experimentation, improving matching efficiency, fulfillment quality, conversion, retention, and unit economics
• Develop a deep understanding of contributor and customer behaviors to refine pricing, incentives, quality frameworks, and engagement mechanisms
• Partner cross‑functionally with Operations, R&D, Support, and GTM teams to continuously improve marketplace dynamics and align product decisions with organizational goals
• Define, monitor, and act on critical marketplace KPIs to guide prioritization, diagnose friction, and identify opportunities for growth and efficiency
• Champion scalable systems, workflows, and product experiences that maintain reliability and quality as the marketplace grows in volume and complexity
• Advocate for exceptional user experience across both sides of the marketplace, ensuring intuitive, trustworthy, and high‑performing product interactions
• Influence senior stakeholders and cross‑functional leaders, driving alignment on strategy, trade‑offs, and execution across the broader product ecosystem

Requirements:

• 10+ years of experience as a Product Manager
• Experience building products for the gig economy, focused on supply-side onboarding, lifecycle management, user experience, quality, and other aspects
• Strong SaaS UI/UX design sense and product-building experience
• Experience working closely with enterprise customers and channel partners in the enterprise software industry
• Demonstrated ability to hire, develop, and lead world-class product teams from the ground up
• Educational background in computer science or related engineering practice
• 4+ years of experience in working on marketplace, logistics, supply/demand, or growth systems
• Experience from a marketplace or platform-based organization
• Strong analytical and problem-solving skills, with experience in metrics-driven decision-making, experimentation, and portfolio tradeoffs
• Demonstrated ability to partner closely with data science and engineering to deliver scalable, measurable outcomes
• Deep intuition and rigor around user behavior, incentives, and marketplace mechanics