Develop relationships with customer key business and IT stakeholders and become an expert on their implementations by understanding their top business goals and priorities
Perform technical reviews and share knowledge to proactively identify and prevent issues
Gain understanding of customer technical infrastructures and environments, hardware, and offerings
Partner closely with engineering, development, product management, and technical support teams to debug, test, and resolve issues
Guide customers through technology changes or potential disruptions to their service and advise them on mitigation strategies
Manage customer cases and maintain clear and concise case and customer documentation; craft customer engagement plans
Build a sense of trust with customers and serve as their advocate within Red Hat; analyze and present periodic reviews of operational performance to customer leadership
Manage and grow customer relationships by delivering attentive, relationship-based support
Travel, as necessary, to visit customers or attend internal events, following Red Hat's COVID-19 guidelines

Experience with RHEL, Red Hat Ansible Automation Platform and Red Hat Satellite
Combination of technical and customer-facing skills and willingness to embrace and further develop both
Linux or UNIX system administration experience; excellent understanding of Linux and related technologies like management, networking, and storage
Experience with IT automation, configuration management, application deployment, and infrastructure orchestration technologies
Experience working in a support, development, engineering, or quality assurance (QA) organization
Advanced troubleshooting and debugging skills; passion for problem-solving and investigation
Experience with enterprise datacenter environments and operations
Ability to manage and grow existing enterprise customer relationships by providing excellent customer experience
Ability to explain complex information, like aligning Red Hat's offerings to customer needs or use cases with customers in straightforward terms
Growth mindset and willingness to learn; including earning specific technology certifications as part of your onboarding and professional development process
Outstanding written and verbal communication skills in English
Excellent collaboration skills; ability to manage internal and external communications and prioritize tasks according to their importance and urgency

Comprehensive medical, dental, and vision coverage
Flexible Spending Account
healthcare and dependent care
Health Savings Account
high deductible medical plan
Retirement 401(k) with employer match
Paid time off and holidays
Paid parental leave plans for all new parents
Leave benefits including disability, paid family medical leave, and paid military leave
Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Technical Account Manager – Ansible

Key skills