Technical Support Associate

Role Overview

• Resolve problems efficiently and effectively, and process revenue related transactions
• Have extensive knowledge of networking and troubleshooting as well as the ability to talk to IT professionals, USPS/Government, and escalated clients

Requirements

• The ability to work an 8-hour shift between the hours of 7am – 5pm CST Mon-Fri, with Out-of-Hours rotation once fully trained
• Experience providing excellent oral/written communication and problem-solving skills
• Self-motivated and able to follow instructions and structure as necessary
• Proven organizational skills and the ability to multi-task
• Courtesy, patience and analytical abilities in order to handle client concerns
• Call center experience is preferred
• The ability to de-escalate and resolve client issues and a minimum of one year of Customer/Client Service experience
• Experience in Microsoft office applications, internet, chat, and email
• Technical aptitude to remote resolve technical issues that could include, internet, Wi-Fi, and proxies
• Experience with hardware and software

Benefits

• Provide the opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally (PB Live Well)