Senior Manager – Operations

Role Overview

• Lead a team of at least 8 associates in Texas or Salt Lake City
• Ensure our controls are executed flawlessly each day
• Continually evaluate work distribution and performance
• Design and generate reports to measure and communicate the teams’ progress against KPIs/metrics
• Serve as initial point of escalation for service issues
• Ensure efficient distribution of work to meet processing, special handling, and issue resolution standards
• Create and sustain a team focus on quality and continual process improvement

Requirements

• Bachelors or equivalent with 8+ years of experience or Masters with 6+ years of experience
• Preferred experience or demonstrated proficiency in Risk Management, Compliance, Marketing, and Operations.
• Knowledge of the financial services and/or non-profit industry, specifically as it relates to operations
• 2+ years of demonstrated ability to lead, manage, and mentor a team in a dynamic environment
• Effective verbal and written communication skills to influence, build consensus and integrate complex information.
• Able to deliver presentations and represent management at least two levels and beyond
• Utilizes discretion in matters which involves the exchange of non routine information.
• Requires the use of common courtesy, tact and discretion to maintain cooperative associations.
• Desire to coach, manage, develop, and lead others, building associate engagement to deliver outstanding business results.
• Able to own and improve business partner relationships and engage with vendors in a professional manner.
• Solves a variety of problems, typically of complex scope with minimal reference to established policies and procedures
• Ability to be a self-starter with a high degree of ownership and accountability for results, and ability to take initiative, learn quickly and think independently
• Provides complex analysis and advice to senior management
• Flexibility and adaptability will enable you to react constructively and with a positive demeanor to multiple and shifting priorities, unexpected events, and seasonal demands

Tech Stack

• React
• SaltStack

Benefits

• Health insurance
• 401(k) match
• Paid time off
• Professional development opportunities