Key skills
CommunicationDecision Making
About this role
Role Overview
- Performing callback for Cheques, DD, PO, inward, outward payments and EDD process Ensuring accurate callback is performed per SLA
- Prioritization of transactions based on priority slab, amount, and currency.
- Contribute to make changes in SOP, identify and report deviations to ensure wastage is eliminated.
- Contribute to process improvements and support implementing improvements in the workflow of the process
Requirements
- Graduate with at least 2 to 4 years of diversified experience in banking operations covering a wide range of banking products and services.
- Good working knowledge of banking processes and systems.
- Strong analytical and communication skills.
- Telephone Etiquette and presence of mind
- Awareness of Compliance/AML/Regulatory Requirements.
- Good computer skills and process understanding
- Effective decision making & conflict handling.