Key skills
Communication
About this role
Role Overview
- Creation, follow up and communication of incidents
- Ability to remain calm and with attention to detail under time pressure situations
- Consistency in monitoring and procedure follow up and execution
- Applying technical know-how to assess and troubleshoot issues
- Act as liaise between business and technical teams
- Identify recurring issues to address and resolve permanently
Requirements
- At least 2 years of experience in IT related fields, support, infrastructure, or development is preferred
- Fundamental analytical and conceptual thinking skills
- Good technical skills with Windows Servers
- Competency in Microsoft applications including Outlook, Teams, Word, Excel, SharePoint
- Experience troubleshooting issues between multiple applications/servers in a given workflow
- Willing to learn new software tools and procedures
- Adaptability to manage changes in procedures and requirements
- Flexibility to cover for other teammates when needed
- Excellent communication skills to acknowledge, follow up and close issues and cooperate with teammates and other teams in a timely manner
Benefits
- Health insurance coverage
- Voluntary dental and vision programs
- Life and disability insurance
- Retirement savings plan
- Paid holidays
- Paid time off (PTO) or vacation and/or sick time
- Career Growth Opportunities
- Great Work Environment