Reviewing all client deliverables before they go out: quality control, copy accuracy, design consistency, and brand alignment
Managing and organising the team's workflow via Teamwork (project management, time tracking, utilisation schedules)
Overseeing and improving SOPs and project delivery processes
Supporting the delivery of websites across WordPress (Elementor preferred), Shopify, and Squarespace
Critiquing design and content work: flagging layout issues, font misuse, negative spacing, off-brand copy, and anything that shouldn't go to a client
Coordinating client communications using established templates, and managing escalations professionally
Contributing to and overseeing email campaigns, social media packages, and website copy
Supporting light HR and team coordination functions as required

10+ years of experience inside a creative or marketing agency: design, content, web delivery, or similar
A background that spans multiple disciplines: graphic design (brand and print), digital content, web builds, and paid or organic marketing
Deep familiarity with WordPress ( Elementor) you know how to operate it.
Experience with Shopify and ideally Squarespace
A strong eye for design: you can walk into a layout and immediately identify what's wrong
Exceptional attention to detail in copy
Comfort with AI tools and an understanding of how they're being applied in modern marketing workflows
Experience with Google Suite, Gmail, and project management platforms (Teamwork or similar)
Strong communication skills, written and verbal, and the ability to manage clients and team members with professionalism
High personal standards. You don't send out work you're not proud of.

Operations Manager

Key skills