Release Manager

Role Overview

• Manage, mentor, and develop a team of Release Coordinators, providing regular coaching, feedback, and performance guidance.
• Conduct performance reviews and support team members in setting and achieving professional development goals.
• Assign and balance workload across the team based on release scope, complexity, and individual capacity.
• Foster a team culture of accountability, continuous learning, and effective use of AI tools in day-to-day workflows.
• Participate in hiring and onboarding of new Release Coordinators.
• Oversee and guide the team in working closely with development, testing, and deployment teams to plan release activities, using AI-powered project tools to track dependencies and surface scheduling conflicts proactively.
• Develop and maintain release schedules with the aid of AI-assisted risk modeling to anticipate bottlenecks and downstream impacts.
• Coordinate with stakeholders to ensure alignment on release timelines.
• Engage with clients on a regular basis to review release readiness.
• Facilitate communication between development, QA, operations, and client-facing teams throughout the release lifecycle.
• Use AI writing tools to draft and refine release notes, stakeholder updates, and post-release summaries with clarity and consistency.
• Provide regular updates to stakeholders on release progress, using AI-generated digests where appropriate to keep communications timely and concise.
• Serve as an escalation point for client and cross-team communications when releases are at risk.
• Identify potential risks and issues that may impact end users, leveraging AI-assisted analysis of historical release data and open tickets to flag patterns early.
• Guide the team in developing contingency plans and mitigating risks before they reach production.
• Ensure that all release documentation is accurate, up-to-date, and accessible
• using AI tools to assist with drafting, reviewing, and maintaining configuration run lists and release checklists.
• Apply AI-assisted summarization to consolidate complex release notes into clear, client-appropriate communications.
• Collaborate with QA teams to ensure adequate testing is conducted before releases reach production.
• Promote the use of AI-assisted test case generation to broaden team coverage, particularly for regression and edge-case scenarios.
• Schedule and oversee testing activities, including user acceptance testing (UAT) and regression testing.
• Ensure the team maintains a thorough understanding of how current clients use Nymbus products, including files, settings, queries, and back-office configurations.
• Guide coordinators in understanding expected feature behavior based on acceptance criteria and using AI tools to cross-reference behavior against documented requirements.
• Ensure issues found during testing are clearly documented, properly dispositioned, and escalated appropriately.
• Coach team members on recognizing and accurately assessing issue severity.
• Encourage creative, scenario-based thinking when designing test cases, including conditions derived from real client-reported issues.
• Coordinate deployment activities with infrastructure teams, ensuring AI-powered monitoring tools are in place prior to go-live.
• Monitor the deployment process to ensure it follows the planned schedule; confirm rollback procedures are ready if needed.
• Participate in upgrade events, using AI-assisted runbooks and checklists to reduce manual error.
• Monitor post-release stability using AI-powered observability and alerting tools to detect anomalies quickly.
• Oversee the team's coordination and resolution of issues that arise post-release.
• Ensure urgent and high-priority issues are escalated promptly to mitigate end-user risk.
• Collect and synthesize feedback from clients, stakeholders, and teams for continuous improvement
• using AI tools to identify themes and recurring patterns across releases.
• Coordinate with the infrastructure team to manage and maintain consistency across environments.
• Ensure environments are refreshed with current data and configuration is consistent with production.
• Use AI-assisted environment comparison tools where available to catch configuration drift early.
• Identify opportunities for process improvement in the release management lifecycle, including adoption of new AI-powered tooling.
• Implement best practices and incorporate lessons learned from previous releases.
• Stay current on emerging AI tools relevant to release management, QA, and DevOps workflows, and guide the team in adopting them effectively.
• Provide training and support to the release coordination team and cross-functional partners, including guidance on effective use of AI tools within release workflows.
• Foster a culture of collaboration, continuous learning, and communication to enhance the efficiency of the release process.

Requirements

• Bachelor's degree in a related field
• Knowledge of customer service techniques and standards
• 2+ years of people management or team lead experience
• Proven organizational, analytical, and communication skills
• Several years of banking experience preferred, specializing in Deposits, Loans, GL, or Back Office Operations
• Working knowledge of Google Suite, Microsoft Office (Word, Excel, PowerPoint), and modern collaboration platforms
• Working knowledge of JIRA and Confluence
• Familiarity with AI productivity tools (e.g., AI writing assistants, automated test generation, AI-powered monitoring/observability platforms); ability and willingness to adopt new tools as they emerge
• Strong verbal and written communication skills, including the ability to write clearly with or without AI assistance
• Effective public presentation skills
• Diligent time management and analytical skills
• Maintain flexibility in schedule to allow for occasional travel and ability to work evening and/or weekend hours
• Perform all other related duties as required or assigned
• Process
• and detail-oriented with a continuous improvement mindset

Benefits

• Annual Cash Bonus and Equity Options commensurate with the role level and experience
• 100% Remote
• 401(k) plan
• Insurance
• Health, Dental and Vision
• Flexible Paid Time Off