Develop a deep understanding of Qventus Solutions and Products to identify high-leverage opportunities
Collaborate closely with our Client Success, Engineering, Product, and Analytics
Engage with customers and stakeholders to validate concepts and gather feedback
Ensure a seamless user experience that balances simplicity, rigor, and delight
Deliver and communicate a cohesive product vision that aligns with company goals
Troubleshoot software issues, provide technical support, and escalate complex problems to senior engineers as needed
Provide top-notch customer service by responding to inquiries and resolving Zendesk tickets in a timely manner
Manage ticket queues to minimize response times and maximize first-call resolution rates
Develop a deep understanding of technical issues and provide expert-level support to customers
Stay up-to-date on product knowledge to continually improve support quality

2+ years of experience in customer support.
Strong communicator with the ability to influence and collaborate across all levels
Understanding of customer relationship management principles
Understanding of SQL fundamentals, including writing queries, joins, filtering, and basic data analysis
Proven track record in managing a high volume of tickets
Proficiency in software troubleshooting and debugging
Hands-on experience with tools such as Zendesk and JIRA
Experience issue escalation and working with Engineering teams.
A systems thinker who balances big-picture vision with attention to detail
Passion for real-world impact and solving meaningful problems

Customer Support Engineer

Key skills