Customer Support- Streaming Services

Sutherland is a global leader in customer support, currently seeking enthusiastic professionals to join their team in supporting a major player in the streaming media industry. The role involves providing exceptional customer service and troubleshooting streaming services for callers while sharing a passion for movies and TV shows.

Responsibilities:

• Apply and complete testing

Requirements:

• Experience working in a customer service or contact center environment with a passion for providing an exceptional guest experience
• Experience with streaming to include basic troubleshooting skills, and demonstrated understanding of streaming services on phones, smart TVs, etc
• Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel)
• Technical support experience
• Strong problem-diagnosis and problem-solving skills
• Multi-tasking skills, with the ability to use several applications simultaneously
• Experience working with CRM applications