Import Agent – Air Freight Operations

Role Overview

• Shipment Coordination & Customer Communication: Monitor and respond to shipment-related emails
• Enter shipment alerts and customer requests into the TMS system
• Provide shipment updates to customers, dispatch, warehouse teams, and drivers
• Follow up proactively when updates are delayed
• Call drivers, dispatch teams, or warehouse staff directly when needed for urgent updates
• Ensure all communication is accurate, professional, and timely
• Documentation & Data Entry: Enter shipment information into Crown Freight Manager
• Print and distribute shipment documents and requests
• Update operational spreadsheets with shipment statuses and customer requests
• Track and relay warehouse service requests and shipment changes
• Maintain accurate operational notes and logs
• Operations Support: Coordinate between customers and warehouse/dispatch teams
• Escalate operational issues appropriately when needed
• Prioritize urgent shipments based on operational impact
• Support time-sensitive import recovery workflows
• Assist with routing instructions and shipment status coordination
• Workflow & Prioritization: Distinguish between urgent and non-urgent tasks
• Prioritize truckers already waiting on-site over future/pending shipments
• Ensure high-priority requests are communicated immediately to the operations team
• Handle repetitive operational processes with consistency and accuracy
• Systems & Tools: Crown Freight Manager (training provided), Cartis (training provided), Outlook, Excel & shared spreadsheets, RingCentral / VOIP systems, Transportation Management Systems (TMS)

Requirements

• Previous experience in logistics, freight forwarding, dispatch support, trucking coordination, or import operations preferred
• Strong organizational and multitasking skills
• Ability to think logically and prioritize effectively
• Comfortable handling repetitive operational workflows
• Strong written and verbal English communication
• Comfortable making calls to drivers, warehouse teams, and customers
• Strong attention to detail
• Comfortable working in fast-paced, time-sensitive environments
• Nice-to-Haves: Air import or airport cargo experience, Experience working with trucking dispatch teams, Familiarity with shipment tracking systems or TMS platforms, Experience with customer operations support, Understanding of freight terminology (MAWB/HAWB, bonded cargo, etc.)

Tech Stack

• VoIP

Benefits

• 100% REMOTE
• $50 birthday bonus
• $200 testimonial bonus
• $500 entry monthly raffle
• NO TRACKER. NO PROBLEM