Process Improvement Analyst

Role Overview

• Conduct value stream mapping exercises to identify inefficiencies, bottlenecks, and waste in processes across the business.
• Partner with stakeholders to analyse current processes and recommend improvements, aligning with technology solutions where possible.
• Support implementation of process improvements and track outcomes.
• Contribute to continuous improvement initiatives across the organization.
• Develop, document, and maintain standard operating procedures (SOPs) and process documentation across operations and project delivery.
• Translate complex workflows into clear, structured, and user-friendly documentation.
• Ensure consistency in documentation format, versioning, and accessibility.
• Collaborate with stakeholders to capture current state and future state processes.
• Develop and maintain standardized project management templates, tools, and documentation.
• Ensure templates align with operational needs and promote consistency across teams.
• Continuously refine based on feedback and evolving business requirements.
• Make use of corporate AI tools to streamline documentation best practices for project teams.
• Support and maintain document control systems in alignment with ISO Standards, including ISO 27001 (Information Security).
• Manage document lifecycle processes including version control, approvals, distribution, and archiving.
• Ensure documentation is compliant with internal policies, client contractual agreements, regulatory and external certification requirements.
• Work closely with Operations and cross-functional teams to gather requirements and document processes.
• Operate as a central resource for process documentation and document control practices.
• Manage multiple documentation and process improvement initiatives simultaneously.
• Maintain a high level of accuracy, organization, and attention to detail.

Requirements

• 2–5 years of experience in process documentation, document control, or operations support roles.
• Strong experience developing SOPs, workflows, and process documentation.
• Excellent knowledge of Microsoft Visio or similar process mapping and diagramming tools.
• Familiarity with ISO 9001 and/or ISO 27001 standards and principles.
• Experience with document control systems and version management practices.
• Ability to perform value stream mapping and analyze business processes.
• Strong organizational skills with high attention to detail.
• Excellent written and verbal communication skills.
• Ability to work independently and manage multiple priorities.
• Experience supporting ISO audits or certification processes (preferred).
• Familiarity with process improvement methodologies (Lean, Six Sigma, etc.) (preferred).
• Experience developing project management templates or operational tools (preferred).
• Bachelor’s degree in Business, Operations Management, or a related field (preferred).

Benefits

• Flexible Work Schedule
• Health/Dental Insurance
• 401k Plan with Employer Match
• Paid Parental Leave
• Short & Long Term Disability
• Profit Sharing
• Paid Time Off
• Leadership Development Program
• Fitness Reimbursement
• Tuition Reimbursement
• Referral Bonus Program
• Wellness Program
• Team Building Events
• Community Service Events