Coach local teams in operational customer service processes and tools to ensure consistent and efficient execution
Support organizational development initiatives within customer service organizations, fostering continuous improvement
Introduce and transfer best practices across Mixed Sales Companies to create synergies and leverage global know‑how
Enable data-driven decision-making by supporting robust data analysis and meaningful interpretation of insights
Support the Head of Customer Service in effectively managing and embedding change initiatives
Drive a customer-centric, proactive service culture across all customer touchpoints
Introduce and promote customer service products and solutions
Actively support and accelerate digital transformation initiatives within customer service organizations
Foster regional collaboration and knowledge exchange between Mixed Sales Companies to leverage synergies and share best practices

Proven experience in customer service, service operations, or service management
Strong background in training, coaching, and organizational development
Solid understanding of customer service processes, systems, and digital tools (CRM, ERP, ticketing systems, analytics tools)
Experience in change management, cultural transformation, and strategy deployment
Strong analytical mindset with the ability to translate data into actionable insights
Excellent communication and facilitation skills across cultures and management levels
Willingness to travel internationally
Fluent in English; additional languages are a plus

Global Customer Service Coach

Key skills