Dental VA – Insurance Verification, Patient Support

Role Overview

• Verify patient insurance benefits accurately and efficiently
• Complete insurance verification within 48 hours or less
• Calculate patient benefits and coverage details correctly
• Upload and maintain insurance information in the EMR system
• Ensure accuracy and attention to detail in all insurance-related tasks
• Answer incoming patient phone calls professionally
• Schedule and confirm appointments
• Assist patients with scheduling changes and rescheduling requests
• Provide excellent customer service during all patient interactions
• Conduct follow-up calls regarding treatment plan acceptance
• Help educate patients about procedures and next steps
• Follow up with patients needing to reschedule appointments
• Support overall patient retention and treatment conversion efforts
• Assist with administrative support tasks
• Maintain organized patient records and notes
• Support front office workflows
• Provide end-of-day (EOD) reports
• Participate in weekly and monthly check-ins with management

Requirements

• Dental office experience is REQUIRED
• Previous virtual assistant or dental administrative experience preferred
• Experience with insurance verification and dental workflows required
• Familiarity with Dentrix preferred
• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.