Retain, grow, and strategically manage a portfolio of customer accounts
Build strong relationships with customer contacts at multiple levels to deepen engagement and uncover business needs
Lead regular business reviews and QBRs using analytics, market insights, and performance trends to identify growth opportunities
Present strategic solutions that increase customer value, expand services, and support long-term account retention
Identify opportunities to further penetrate accounts by positioning C.H. Robinson’s full range of services
Partner with pricing, service line, operations, and product teams to develop competitive pricing strategies and customer recommendations
Support new business implementation, including account setup, documentation, compliance requirements, c-codes, and CSOP development
Manage customer expectations through clear SOPs, KPIs, business processes, and account-specific performance metrics
Collaborate cross-functionally to ensure strong execution, service consistency, and alignment with customer goals
Contribute to annual account planning, budgeting, and growth strategies that drive measurable business results

Three medical plans which include Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities

Account Manager – Global Forwarding

Key skills