Serve as the dedicated on-site Thermo Fisher technical expert at the customer’s manufacturing facility in Iceland
Ensure full compliance with site specific requirements, including defined response times, uptime targets, and service deliverables
Provide advanced troubleshooting, maintenance, and repair of Thermo Fisher single-use bioreactor systems and associated automation (DeltaV)
Support installation, commissioning, and qualification activities, including SAT, IQ/OQ, and validation protocols
Perform real-time issue resolution to minimize downtime in a mission-critical GMP production environment
Lead and support deviation investigations, root cause analysis, and corrective/preventive actions (CAPA)
Collaborate closely with customer engineering, manufacturing, quality, and validation teams
Act as a technical advisor to optimize system performance and process reliability
Provide hands-on technical training and guidance to customer personnel as needed
Interface with internal Thermo Fisher teams (Service, Engineering, Product Support) to escalate and resolve complex issues
Maintain accurate documentation and service records in compliance with GMP and internal systems (e.g., Salesforce Service Cloud)
Proactively identify opportunities to improve system performance, service delivery, and customer satisfaction
Occasionally support other customer sites across the EMEA region up to 25% travel, sharing expertise and providing field support as business needs require

Bachelor's Degree in Engineering (Electrical, Electronics, Mechanical, Biomedical or a related scientific field) or equivalent Advanced Degree plus 3 years of experience
Proven experience installing, troubleshooting, and repairing sophisticated analytical instruments, particularly in the bioproduction sector
Strong electronics and mechanical aptitude with the ability to diagnose issues down to the component level
Excellent customer service skills and professional demeanor
Strong verbal and written communication abilities
Fluency in English mandatory.
Demonstrated problem-solving capabilities and analytical thinking
Proficiency with Windows operating systems, MS Office, and service management software
Ability to read and interpret technical diagrams, schematics, and documentation
Valid driver's license and ability to over-night travel up to 25% of the time
Physical ability to lift up to 25 kg and stand for extended periods
Experience with bioproduction equipment, particularly Single Use Technology (SUT) hardware and automation products
Availability to work flexible hours and respond to emergency service calls
Must be able to obtain necessary credentials to access customer facilities
Strong organizational skills and ability to manage time effectively
Collaborative mindset with the ability to work independently in the field
Willingness to support the full EMEA region as the role develops
Self-sufficient; comfortable working independently; logical approach in setting work priorities

Ability to lift 40 lbs. without assistance
Adherence to all Good Manufacturing Practices (GMP) Safety Standards
Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Field Service Engineer

Key skills