Field Service Engineer – LSMS

Role Overview

• Perform Field Service-related duties in line with internal rules, customer regulations and health and safety guidelines.
• Specific product support to be given on LSMS and Chromatography instruments (80%).
• Work remotely providing on-site services exceeding customer expectations and ensuring that customers become promoters of our business through positive feedback.
• Deliver the highest professional relationship with our customer base raising technical issues to quickly resolve critical tasks in the fastest way possible.
• Follow our ethical business conduct guidelines.
• Enable the customer's success through their partnership with Thermo Fisher Scientific.
• Utilise web-based, sales lead logging tools to ensure customers are offered those products and services they require enabling them to meet their objectives (5%).
• Optimize own work schedule by coordinating with all the required partners for service planning (Dispatch function, Team Leader, Manager) (5%).
• Responsible for company assets including parts inventory, laptop computer, mobile phone, test equipment (ensuring validation calibration), tools, software, company car etc. (5%).
• Responsible for timely and accurate reporting of activities including field service reports and expenses reports (5%).

Requirements

• Background in Electronics/Chemistry/Physics/Engineering or related subjects
• Minimum 1-3 years of experience servicing analytical equipment.
• Knowledge of Mass Spectrometry, Liquid Chromatography or Gas Chromatography an advantage, but not essential
• Strong problem-solving skills
• The ability to balance multiple tasks with different priorities.
• Excellent interpersonal, self-motivational and negotiating skills.
• Proficient levels of PC literacy.
• Valid UK Driving Licence.
• Willing and able to travel 5 days a week within territory, Monday to Friday with occasional nights away from home.
• Good English skills, both verbal and written.
• Ability to work across all levels, functions, and regions.

Benefits

• Excellent career progression opportunities with a large and growing global employer.
• Competitive salary, plus annual bonus, and company car.
• Benefits package (specifics depend on country of hire).