Senior Partner Success Manager

Role Overview

• Act as the main point of contact between CTM and its partners, driving governance, operational discipline, and consistent execution across the Partner Program, while accelerating the commercial activation and adoption of CTM products and supplier programs through the partner network.
• Drive measurable partner value and ROI by ensuring members actively realise the benefits of CPP, while stabilising, aligning, and strengthening the partner network across all membership tiers.
• Own partner performance against agreed standards, ensuring adherence to CTM and customer service levels, actively monitoring targets, and leading corrective actions where expectations are not met.
• Represent CTM and its partner network with credibility and authority in all internal and external engagements, reinforcing CTM standards, positioning, and long-term strategic intent.
• Own and manage a global portfolio of partners, accountable for performance, alignment to CTM strategy, and delivery against agreed commercial, operational, and service commitments.
• Lead the recruitment of new partners by positioning and selling CPP membership options, ensuring new entrants strengthen the network strategically, commercially, and operationally.
• Serve as the escalation point for partner-related operational issues, driving resolution, enforcing standards, and ensuring consistent global client servicing in line with CTM requirements.
• Own and manage all revenue associated with the partner portfolio, including budgeting, forecasting, and performance tracking, with clear accountability for revenue growth and ROI.
• Own the tracking, reporting, and performance analytics for partners, supplier programs, and CTM products, ensuring insights are used to drive adoption, optimization, and measurable commercial outcomes.

Requirements

• Exceptional written and verbal communication skills, with the ability to engage credibly in both in-person and virtual environments and adapt messaging to senior, technical, and commercial audiences.
• Proven ability to influence without direct authority, aligning diverse internal and external stakeholders around shared commercial and operational outcomes.
• Strong negotiation and presentation capability, with demonstrated experience presenting to and challenging C-level stakeholders in a B2B environment.
• Solid understanding of corporate travel technology and operations, including multiple GDSs, online booking tools, expense management platforms, and traveller tracking solutions.
• Knowledge, Skills, and Abilities
• Ability to operate cross-functionally across business verticals (e.g. Meetings & Events), partnering closely with internal stakeholders to ensure partner relevance, inclusion, and sustained value delivery.
• Comprehensive grasp of end-to-end operational standards, from front-line servicing and tool requirements through to back-office processes and retrospective reporting.
• Strong execution mindset, able to manage multiple initiatives in parallel, prioritise effectively, and consistently deliver outcomes.
• Comfortable operating independently while contributing as a senior team member, exercising sound judgment and ownership in ambiguous or evolving environments.
• Clear understanding of commercial and financial dynamics, including partner economics, revenue models, and the broader CTM business context.
• Fluent in English; additional languages preferred (Spanish and/or Portuguese).

Tech Stack

• C++

Benefits

• Company Paid Basic Life & AD&D Insurance
• Company Paid Short-Term Disability
• Voluntary Long-Term Disability Insurance
• Robust Wellness Program with incentives available to save money on your medical insurance premiums.
• Supplemental Life; Accident; Cancer; Critical Illness; Identity Theft Protection and Legal Coverage
• Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan.
• Health Savings Account (HSA) with company core contribution and match, on a per pay period basis if enrolled in the HDHP medical plan.
• Flexible Spending Accounts
• Dependent Care Savings Account.
• Dental Insurance Plan
• Vision Insurance Plan
• 9 Company Paid Holidays including the day after Thanksgiving.
• Generous paid time off programs for vacation and sick days
• Employee Assistance Plan with access to Talk Space Therapy
• Family Medical Leave
• Paid Parental Leave (4 weeks)
• Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks) to provide time for recovery, baby bonding, and enjoying your family time.
• Bereavement Leave
• 401(k) Retirement Plan with a generous match per pay period
• Student Loan Payment Match