Program Manager – Commercial Operations

Role Overview

• Maintain the integrated commercial launch plan, tracking timelines, dependencies, and critical-path activities across Commercial, Medical, Market Access, Patient Services, Supply Chain, Quality, and Finance.
• Drive cross‑functional launch meetings: set agendas, capture decisions, track action items, and ensure accountable follow‑through.
• Prepare materials for commercial readiness reviews, governance meetings, and executive updates.
• Map, document, and optimize cross‑functional launch processes, identifying bottlenecks and opportunities for standardization.
• Build and maintain repeatable operating mechanisms (templates, trackers, dashboards, workflows, RACI matrices).
• Support continuous improvement by introducing tools, metrics, and operational discipline to strengthen execution quality.
• Identify and mitigate risks, dependencies, and resource constraints impacting launch readiness.
• Ensure alignment between functional plans and enterprise‑level objectives, escalating issues when necessary.
• Maintain structured documentation (decision logs, RAID logs, governance summaries) to ensure transparency.
• Translate high‑level strategic goals into executable workplans with clear owners, timelines, and measurable outcomes.
• Serve as the central coordinator connecting Commercial with supporting functions (Regulatory, Quality, Supply Chain, Medical Affairs, Finance).
• Enable consistent communication and ensure all teams have access to up‑to‑date timelines, plans, and reference materials.
• Support post‑launch retrospectives by gathering lessons learned and integrating improvements into future launch frameworks.
• Partner with functional leads to refine SOPs, playbooks, and operational processes for future programs.

Requirements

• Bachelor’s degree required; PMP, CAPM, Lean/Six Sigma, or program management training a strong plus.
• 3–5+ years of experience supporting biotech/pharma commercial launches (required).
• Experience in program management, operational excellence, or process optimization within life sciences.
• Strong ability to manage multiple parallel workstreams, synthesize complex information, and drive structured execution.
• Excellent communication, facilitation, and follow‑through skills; effective at influencing without authority.
• Proficiency with project management and workflow tools (Smartsheet, MS Project, Asana, Monday.com, Miro, etc.).
• Comfort working in a dynamic, lean biotech environment with evolving priorities and accelerated timelines.

Tech Stack

• PMP