Leverage advanced administration and development skills to optimize and enhance the Salesforce ecosystem while ensuring alignment with institutional goals.
Gather and document business requirements, collaborate with stakeholders.
Produce clear, high-quality documentation to support end-users, administrators, and developers.
Design, develop, and optimize Salesforce Flows to create scalable, maintainable, and efficient business processes.
Build sophisticated solutions using APEX, Lightning Web Components (LWC), and other programmatic tools to address complex business needs.
Develop and maintain seamless integrations between Salesforce and external systems using APIs or middleware.
Create and maintain clear, detailed documentation for technical solutions, processes, and configurations.
Perform thorough investigations to identify underlying causes of issues and implement permanent solutions to prevent recurrence.
Diagnose and resolve defects in existing Flows, APEX classes, and LWCs, ensuring platform stability and a seamless user experience.
Collaborate with business stakeholders to gather, analyze, and refine requirements for new enhancements and system changes.

5+ years of Salesforce experience, with at least 2 years in a development role.
Strong proficiency in Salesforce declarative tools, including Flow and Process Builder.
Expertise in programmatic tools such as APEX, SOQL, and Lightning Web Components.
Familiarity with Salesforce data model, security model, and governor limits.
Experience with system integrations using REST/SOAP APIs.
Ability to troubleshoot and resolve complex technical issues independently.
Experience with CI/CD tools such as Git, Copado, or Gearset.
Familiarity with Agile and Scrum methodologies, including an understanding of key roles such as Scrum Master, Product Owner (PO), and Business Analyst (BA).
3+ years of experience as a Technical Writer and/or Business Analyst working with Salesforce in a Higher Education environment.
Familiarity with Salesforce Education Cloud, Student Success Hub, Experience Cloud, Admissions Connect, or HEDA (Higher Education Data Architecture).

Salesforce Platform Specialist, Analyst

Key skills